Terms and Conditions

Overview

This website/application is operated by EasyBuyExpress Limited. Throughout the website/application, the terms “we”, “us” and “our” refer to EasyBuyExpress Limited. EasyBuyExpress Limited offers this website/application, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions ("TERMS AND CONDITIONS", "Terms"), including those additional terms, conditions and policies referenced herein and/or available by hyperlink...

Article 1 – Definitions

Cooling‑off period: the period during which the consumer can exercise his right of cancellation;
Consumer: the natural person who is not acting in the course of a trade, business or profession and who concludes a distance contract with the trader;
Day: calendar day; ...

Article 2 – Applicability

These general terms and conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer...

Article 3 – Entrepreneur's Identity

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer...

Article 5 – The Contract

Without prejudice to the provisions of paragraph 4, the contract is concluded when the consumer accepts the offer and fulfils the terms and conditions set out therein...

Article 6 – Right of Cancellation

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for a period of 14 days...

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the costs of returning the products shall be borne by the consumer...

Article 8 – Price

During the validity period stated in the offer, prices of the offered products/services will not be increased, except for changes in VAT rates...

Article 9 – Conformity and Warranty

The entrepreneur guarantees that the products/services comply with the contract, the specifications in the offer, reasonable reliability/usability requirements, and legal provisions on the date of the contract...

Article 10 – Delivery and Execution

The company will exercise the greatest care when receiving and executing product orders...

Article 11 – Duration Transactions: Termination and Renewal

Termination, Extension, Duration clauses...

Article 12 – Payment

Unless otherwise agreed, amounts owed must be paid within 7 working days after the cooling‑off period begins...

Article 13 – Complaints Procedure

Complaints about execution of the agreement must be submitted within 7 days after defects are discovered...

Article 14 – Disputes

Contracts between the entrepreneur and the consumer to which these terms relate are exclusively governed by Hong Kong law, even if the consumer resides abroad...

Article 15 – CESOP

Due to measures introduced from 2024 regarding the Central Electronic System of Payment Information (CESOP), payment service providers can register data in the European CESOP system...