Overview

This website/application is operated by EasyBuyExpress Limited. Throughout the website/application, the terms “we”, “us” and “our” refer to EasyBuyExpress Limited. EasyBuyExpress Limited offers this website/application, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions ("TERMS AND CONDITIONS", "Terms"), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These TERMS AND CONDITIONS apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these TERMS AND CONDITIONS carefully before accessing or using our website/application. By accessing or using any part of the site, you agree to be bound by these TERMS AND CONDITIONS. If you do not agree to all the terms and conditions of this agreement, then you may not access the website/application or use any services. If these TERMS AND CONDITIONS are considered an offer, acceptance is expressly limited to these TERMS AND CONDITIONS.

Any new features or tools which are added to the current store shall also be subject to these TERMS AND CONDITIONS. You can review the most current version of the TERMS AND CONDITIONS at any time on this page. We reserve the right to update, change or replace any part of these TERMS AND CONDITIONS by posting updates and/or changes to our website/application. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website/application following the posting of any changes constitutes acceptance of those changes.

Article 1 – Definitions

• Cooling‑off period: the period during which the consumer can exercise his right of cancellation;
• Consumer: the natural person who is not acting in the course of a trade, business or profession and who concludes a distance contract with the trader;
• Day: calendar day;
• Duration transaction: a distance contract relating to a series of products and/or services whose delivery and/or purchase obligation is spread over time;
• Durable medium: any means enabling the consumer or the trader to store information addressed to him personally in a way that allows future consultation and unchanged reproduction of the stored information;
• Right of withdrawal: the possibility for the consumer to cancel the distance contract within the withdrawal period;
• Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
• Distance contract: a contract whereby, within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, one or more means of distance communication are used exclusively up to and including the conclusion of the contract;
• Remote communication technique: means that can be used to conclude an agreement without the consumer and the entrepreneur being in the same room at the same time.
• General terms and conditions: the current general terms and conditions of the entrepreneur.

Article 2 – Applicability

These general terms and conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible before the distance agreement is concluded, it will be indicated that the general terms and conditions can be inspected at the premises of the entrepreneur and they will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

If special product or service conditions apply in addition to these general conditions, the second and third paragraphs shall apply accordingly, and in the event of conflicting general conditions, the consumer may always invoke the applicable provision that is most favourable to him.

If at any time one or more provisions of these general conditions are wholly or partially invalid or cancelled, the agreement and these conditions shall otherwise remain in force and the provision in question shall be replaced immediately by mutual agreement with a provision that comes as close as possible to the purpose of the original provision.

Situations not provided for in these General Terms and Conditions shall be judged “in the spirit” of these General Terms and Conditions.

Ambiguities about the interpretation or content of one or more provisions of our Terms and Conditions shall be interpreted “in the spirit” of these General Terms and Conditions.

Article 3 – Entrepreneur's Identity

Company Name: EasyBuyExpress Limited
Registration Number: 78265632
Registered Office: RM 03, 24/F, Ho King Comm Ctr, 2‑16 Fayuen Street, Mongkok, Hong Kong
Email: savogueofficial@gmail.com
Phone: +44 7426 4780318

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur has the right to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a correct assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious errors or obvious mistakes in the offer do not bind the entrepreneur.

All images, specifications and data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement. Images of products are a true representation of the products offered; however, the entrepreneur cannot guarantee that the colours shown correspond exactly to the real colours of the products.

Each offer contains sufficient information so that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer, including:

• The price, excluding customs clearance fees and import VAT;
• Any shipping costs;
• The manner in which the contract will be concluded and what actions are required for this purpose;
• Whether or not the right of cancellation is applicable;
• The method of payment, delivery and fulfilment of the contract;
• The period for acceptance of the offer or the period during which the trader guarantees the price;
• The level of the tariff for distance communication, if it differs from the basic standard tariff;
• Whether the contract is archived after its conclusion and, if so, how the consumer can access it;
• The way in which the consumer can check and rectify the data he has provided;
• Any languages other than English in which the contract may be concluded;
• The codes of conduct to which the trader is subject and how the consumer can consult those codes electronically; and
• The minimum duration of the distance contract in case of a longer‑term transaction.

Article 5 – The Contract

Without prejudice to the provisions of paragraph 4, the contract is concluded when the consumer accepts the offer and fulfils the terms and conditions set out therein.

If the consumer has accepted the offer electronically, the trader will immediately acknowledge receipt of the acceptance electronically. Until this receipt has been confirmed, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may – within the legal framework – inform himself whether the consumer can fulfil his payment obligations and about all facts and factors important for a responsible conclusion of the distance agreement. If, based on this investigation, the entrepreneur has good reasons not to conclude the agreement, he is entitled to refuse an order or to attach special conditions while giving reasons.

The trader will provide the consumer with the following information, in writing or on a durable medium, with the product or service:

• The visiting address of the trader's establishment to which the consumer can address complaints;
• The conditions and manner in which the consumer can exercise the right of withdrawal or a clear statement regarding its exclusion;
• Information about warranties and existing after‑sales services;
• The data included in Article 4(3) of these conditions, unless the entrepreneur has already provided this data prior to the execution of the agreement;
• The requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a duration transaction, the provision of the previous paragraph applies only to the first delivery.

Each contract is concluded under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Cancellation

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for a period of 14 days. This cooling‑off period starts the day after receipt of the product by the consumer or a representative designated by the consumer.

During the reflection period, the consumer will handle the product and its packaging with care and will only unpack or use the product to the extent necessary to assess whether he wants to keep it. If he exercises his right of withdrawal, he will return the product with all supplied accessories, in the original condition and packaging, in accordance with the entrepreneur's reasonable instructions.

If the consumer wishes to exercise his right of cancellation, he must inform the trader within 14 days of receipt of the product by written notice/email. After notifying, the consumer must return the product within 14 days. Proof of dispatch must be provided.

If the consumer has not expressed his intention to use the right of withdrawal or has not returned the product within the set periods, the purchase is final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the trader will refund this as soon as possible, but no later than 14 days after withdrawal, provided the product has been received back or conclusive proof of return is supplied.

The entrepreneur can exclude the consumer's right of withdrawal for products described below, provided this was clearly stated in the offer:

• Products created according to consumer specifications;
• Products clearly personal in nature;
• Products which cannot be returned due to their nature;
• Products that deteriorate or age quickly;
• Products whose price depends on financial market fluctuations beyond the entrepreneur's control;
• Individual newspapers and magazines;
• Audio/video recordings or computer software whose seal has been broken by the consumer;
• Hygiene products where the seal has been broken.

Exclusion is also possible for services relating to accommodation, transport, catering or leisure activities on a specific date, services begun with the consumer's consent before the withdrawal period ends, and bets and lotteries.

Article 8 – Price

During the validity period stated in the offer, prices of the offered products/services will not be increased, except for changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products/services with variable prices if they are subject to financial market fluctuations beyond control. This possibility will be stated in the offer.

Price increases within 3 months after concluding the contract are only permitted if they result from legal provisions. Price increases after 3 months are permitted only if stipulated and the consumer can terminate the contract on the effective date.

According to Section 5(1) of the Turnover Tax Act 1968, the place of supply is the country where transportation begins. Delivery takes place outside the EU; the postal or courier service will charge import VAT or customs fees. Therefore, no VAT is charged by the entrepreneur.

All prices are subject to printing errors; no liability is accepted. In case of errors, the entrepreneur is not obliged to deliver at the incorrect price. Special customs duties/import duties are not included and must be paid by the customer.

Article 9 – Conformity and Warranty

The entrepreneur guarantees that the products/services comply with the contract, the specifications in the offer, reasonable reliability/usability requirements, and legal provisions on the date of the contract. If agreed, the entrepreneur guarantees suitability for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the consumer's legal rights.

Defective or incorrectly delivered products must be reported within 14 days after delivery and returned in original packaging and condition.

The entrepreneur's warranty period corresponds to the factory warranty. The entrepreneur is never liable for the ultimate suitability for each individual use or advice regarding use/application.

The warranty is void if:

• The consumer repaired/modified the products himself or via third parties;
• The products were exposed to abnormal conditions or handled contrary to instructions;
• The defect results from government regulations regarding materials used.

Article 10 – Delivery and Execution

The company will exercise the greatest care when receiving and executing product orders. Delivery takes place at the address supplied by the consumer.

With due regard to Article 4, orders will be executed promptly but no later than within 30 days, unless a longer period is agreed. If delivery is delayed, the consumer will be informed within 30 days and may dissolve the agreement without cost.

In case of dissolution, the entrepreneur will refund any amount paid within 14 days. If delivery of an ordered product is impossible, a replacement item may be delivered with clear notification. Replacement items do not exclude the right of withdrawal, and return costs are borne by the entrepreneur.

The risk of damage/loss rests with the entrepreneur until delivery to the consumer or a representative, unless agreed otherwise.

Article 11 – Duration Transactions: Termination and Renewal

Termination

• The consumer may terminate an open‑ended contract for regular supply of products/services at any time with a notice period of one month.
• The consumer may terminate a fixed‑term contract at the end of the term with a notice period not exceeding one month.
• Agreements can be terminated in the same way as entered into and with the same notice period set by the entrepreneur for himself.

Extension

A fixed‑term contract for regular supply of goods/services cannot be automatically renewed for a fixed period, except daily/weekly newspapers which may be extended for up to three months with termination notice at end of extension.

A fixed‑term contract may be tacitly renewed for an indefinite period only if the consumer can terminate with one‑month notice (three months for less than monthly periodicals).

Trial subscriptions for newspapers terminate automatically at the end of the trial period.

Duration

If a contract lasts more than one year, the consumer may terminate after one year with a maximum one‑month notice, unless fairness dictates otherwise.

Article 12 – Payment

Unless otherwise agreed, amounts owed must be paid within 7 working days after the cooling‑off period begins. For service contracts, this period starts after confirmation of the contract.

The consumer must promptly report inaccuracies in provided payment details.

In case of non‑payment, the entrepreneur may, subject to legal restrictions, charge reasonable costs communicated in advance.

Article 13 – Complaints Procedure

Complaints about execution of the agreement must be submitted within 7 days after defects are discovered, fully and clearly described.

Complaints will be answered within 14 days. If a complaint needs longer processing, the entrepreneur will send an acknowledgement and indication of reply time within 14 days.

If the complaint cannot be resolved mutually, a dispute arises subject to dispute resolution.

A complaint does not suspend obligations unless indicated otherwise in writing. If a complaint is justified, the entrepreneur will replace or repair the products free of charge.

Article 13 – Disputes

Contracts between the entrepreneur and the consumer to which these terms relate are exclusively governed by Hong Kong law, even if the consumer resides abroad.

Article 14 – CESOP

Due to measures introduced from 2024 regarding the “Amendment of the Turnover Tax Act 1968 (Wet implementatie Richtlijn betalingsdienstaanbieders)” and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers can register data in the European CESOP system.